Smart-Information: New blog series
Smart-Information?
Information is known, needed and shared. But what exactly is "smart" about it? If you ask a mixed audience of speakers from the field of "digital service-providers", the answer you get is that Smart-Information is intelligent and available at the right time, networked and dynamic. Can information actually be intelligent? The tekom trade association is in favor of this and defines intelligent information as product information that is enriched with metadata and is therefore easier to find, more readily available and more meaningful.
Smart-Information!
So how does the metadata get to the product information? And how do you ensure the networking and availability of information? This problem raises conceptual and technical process issues that affect not only technical writing but also the management and central IT system landscape of a company. Our new blog series - written by #techcomm experts for experts experts - is dedicated to precisely these practical questions on the implementation of Smart-Information. As part of this cooperation, various articles will appear on our respective blogs, which will complement or overlap each other in terms of content, as each of our authors has their own unique perspective on this complex topic. For example, there is the perspective of processes in technical documentation and throughout the company. Here, a look at the editorial as well as the technical component of information creation is necessary. Then there is the view of the data with its structure and organization; here, too, editorial and technical views are necessary. The same applies to the provision of information: here, the focus is on user needs and technical implementation. To achieve a comprehensive picture of Smart-Information in practice, we need both conceptual perspectives - from the point of view of writers and users - and technical perspectives on the creation, management, and delivery of Smart-Information.
Which experts?
Who can provide these perspectives? Already in 2018, 6 companies came together to form a network with the Smart-Information eXperts (SIX) to advance the topic of Smart-Information on Demand with the necessary techniques and processes. Stated goal: Provide information that is tailored to needs and reader-friendly, and improve technical documentation on mobile devices. This path from the creation to the preparation and organization to the provision of Smart-Information is a complex process, which we want to illuminate in detail in the "Smart-Information Blog" in the near future. Partly by representatives the SIX, partly by other experts. May we introduce?
Who we are
Smart-Information ist für jeden Nutzer zu jeder Zeit an jedem Ort für jeden Kontext verwertbar, ohne dass der Informationslieferant das bei der Erstellung berücksichtigt hat.
Maxi Fetsch - c-rex.net GmbH
Maxi Fetsch has been translating expert knowledge into user knowledge since her studies in technical communication, cares about user-friendliness of software and documentation and supported customers in their information networking in the team of c-rex.net until the end of 2020.
Wenn Informationen use-case-basiert aufbereitet und mit Metadaten gut klassifiziert sind, lässt sich daraus etwas Smartes machen.
Regine Ceglarek - c-rex.net GmbH
Regine Ceglarek has been on board at c-rex.net GmbH since 01.02.2021. As a technical editor, she takes care of the blog and the documentation of the software solutions c-rex.net DTS and c-rex.net IDS.
Gemäß dem Motto "Content is King" ist eine der Hauptaufgaben im Smart-Information-Umfeld, Inhalte von ihren proprietären Formaten zu befreien und in strukturierte Daten umzuwandeln.
Markus Wiedenmaier - c-rex.net GmbH
Markus Wiedenmaier is the founder of c-rex.net GmbH, producer of a cloud-based Digital Transformation and Information Delivery Service. Since 2001 Markus has been working as a trainer, developer and system integrator in the field of XML publishing. His focus is on semi- and fully-automated XML publishing solutions, process integration, process automation, data modeling and data migration.
Smart-Information bedeutet, dass mobile Anwender Informationen nutzen können, die nur in der mobilen Form zur Entfaltung kommen und einen enormen Einsparungseffekt erzielen.
Georg Eck - SQUIDDS Products.People.Passion e.K.
Potential development and communication coach who takes users along and designs strategies with everyone in the process chain that users get the most successful, intelligent (smart) information possible.
Smart-Information ist die erste richtige Neuerung nach der Erfindung des Buchdruckes. Warum tun sich deutsche Unternehmen so schwer, die wirtschaftlich eindeutigen Vorteile sofort zu nutzen? Es ist an der Zeit!
Prof. Dr.-Ing. Ulrich Thiele - Thiele Documentation + Technical University of Central Hesse
Ulrich Thiele studied mechanical engineering and energy technology and conducted research in the USA. After several years in plant engineering, he became managing director in materials handling and power supply, then founded his engineering office for technology communication. He passes on his experience through his professorship at the THM. He has long been concerned with the transformation from paper to Smart-Information in technical communication.
Ob Techniker, Supporter, Vertriebler oder End-Benutzer – Benutzer brauchen alle verfügbaren Informationen immer wieder in anderen Kontexten, Kombinationen und mit wechselnder Unterstützung. Immer die richtige Variante in der richtigen Form – das ist Smart-Information!
Christian Hammer - Nobit oHG
Christian Hammer had his hands deep in source code for a long time. Today - at Nobit - he advises customers and develops solutions with them around Smart-Information, supportive apps and data repurposing. But sometimes his hands may still.
Smart-Information verstehen wir als strukturierten und vernetzten Aufbau von Produktdaten, welche einen durchgängigen Informationsfluss im Unternehmen bis zum Endanwender ermöglichen.
Stefan Dierßen - DiNovum GmbH
As a mechanical engineer, Stefan Dierßen focused on the digital mapping of product data at an early stage and today deals with data architectures to enable end-to-end information processes.
And further?
We at c-rex.net know how to structure and network information and have the necessary technology to do so. With interfaces between different information systems we enable the exchange among each other. What contribution this system communication can make to Smart-Information management will be the subject of our next blog article.